Directory

Anxiety UK delivers a wide range of services including:

Therapy services

Courses & groups

Webinars and podcasts

Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

Adult Helpline: 0345 634 1414 or email help@beateatingdisorders.org.uk

Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

Mind's 4 helplines provide a voice at the end of the phone when there's nowhere else to turn. Each line meets a different mental health or wellbeing need – from information and service finding to understanding mental health law.

Support line: 0300 102 1234
We're open 9am to 6pm, Monday to Friday (except bank holidays).

A safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.

Talk to us if:

You want a safe and confidential place to talk openly about your feelings
You want someone to listen to you and help you to find the right steps to take for your mental health
You're looking for emotional support for your mental health and wellbeing
We are not a crisis service. Our page on how to get help in a crisis explains where to get help in an emergency.

Infoline: 0300 123 3393
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

Mental health problems
Where to get help near you
Treatment options
Advocacy services
Welfare benefits (ask to speak to a welfare adviser)
You can also contact us via post:

Mind Infoline
PO Box 75225
London, E15 9FS

Welfare benefits line: 0300 222 5782
We're open 9am to 5pm, Monday to Friday (except bank holidays).

Our welfare benefits line supports anyone with mental health problems who is navigating the benefits and welfare system.

Ask us about:

The benefits you may be entitled to
Cost of living support
Personal Independent Payment, Universal credit and other types of benefit
Benefit appeals

Legal line: 0300 466 6463
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Our Legal line offers legal information and general advice on mental health related law in England and Wales.

Ask us about:

Being detained under the Mental Health Act (sectioning)
Mental capacity
Community care
Discrimination and equality
You can also contact us via:

Email: legal@mind.org.uk
Post: Mind Legal line, PO Box 75225, London, E15 9FS

Spiral’s aim is to prevent the effects bullying has on young people and families by providing emotional education, to give them the tools they can use to manage difficult situations and overwhelming emotions.

The support offered is for increased anger and anxiety, and low mood.

Cadas provides free and confidential services across Cumbria to people who are experiencing a drug and alcohol problem, and to those who support someone with a drug and/or alcohol problem. They offer information and advice, one to one support, fmaily support, mediation, and more.

CADAS have Centres in:

Carlisle - 01228 544140

Workington - 01900 608498

Barrow - 01229 811111

Kendal - 01539 725534

Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Local meetings of AA can be found through the "Find a Meeting" function on their website.

The Carleton Clinic in Carlisle provides Hospital Services for people with mental health needs, learning disabilities and problems with substance misuse. 

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

Safety Net Advice and Support Centre is an organisation with our clients at the centre of all that we do. We work with Children, Young People and Adults who have suffered Rape, Sexual Abuse and Domestic Violence in Cumbria.

A national domestic violence charity, providing information, support, and a helpline.

Safety Net is a charity which supports the recovery of those affected by rape, exploitation, sexual and domestic abuse across Cumbria.
We offer advice, support, counselling and therapy to adults, children and young people, family and friends who have experienced, or been affected by, abuse and trauma. Our approach is trauma-informed, holistic and LGBT+ aware, working in partnership with other professionals and community groups, with the aim of improving wellbeing and quality of life.

Help with finding a lawyer free of charge, confidential legal aid advice service.

A national domestic violence charity, providing information, support, and a helpline.

Safety Net is a charity which supports the recovery of those affected by rape, exploitation, sexual and domestic abuse across Cumbria.
We offer advice, support, counselling and therapy to adults, children and young people, family and friends who have experienced, or been affected by, abuse and trauma. Our approach is trauma-informed, holistic and LGBT+ aware, working in partnership with other professionals and community groups, with the aim of improving wellbeing and quality of life.

ACAS provide information, advice, and other services for employees and employers  to help prevent or resolve workplace problems.

The Benefit Advice Service provides free confidential welfare benefit advice to residents of Carlisle and District. The help available includes advice on benefit, Universal Credit and Tax Credit entitlement, assistance to complete claim forms, representation at Tribunals and Upper Tribunal.

The aim of Carlisle Key is to help young people towards independent living.

Carlisle Key works with young people 16-25 who are homeless or at risk of homelessness.

They provide assistance and support within our drop in and housing service to alleviate the hardship and distress caused by homelessness, housing, financial and other related difficulties.

We empower young people by giving them the knowledge, support, and confidence they need so that they can live independently and take an active role in the local community.

Help with finding a lawyer free of charge, confidential legal aid advice service.

Cumbria Law Centre is a community organisation offering free legal advice and representation to people who live or work in the county. Areas of advice given include Housing, Debt, Welfare Benefits, and Employment.

Inspira work for clients and communities in Cumbria and across the UK, managing and delivering services to young people and adults to help them develop their personal and employability skills.

They work across different dimensions of people’s lives – family, health services, schools, friends, leisure activities, housing, careers, further education, and specific needs relating to social and community issues, criminal justice and homelessness.

Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including: debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Follow the link to find your nearest centre.

Contact Us
For Money Advice, Macmillan Benefits Advice, Foodbank enquiries and Reception, please call:

03300 563 037

For all other advice please call:

0808 278 7844

Young Minds website is full of advice and information to give young people the tools to look after their mental health. They help to empower parents and professionals to be the best support they can be to the young people in their lives. They give young people the space and confidence to get their voices heard and change the world we live in. 

Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. They provide confidential support, information and guidance to families and professionals. Their professionally trained bereavement support workers are available to take calls 9am-5pm Monday-Friday.

Contact details for local Adult Social Care Offices in Cumberland

Adult Social Care is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.

Carers UK offer advice, information, and support to carers. 

Carer Support Carlisle and Eden are contracted by Cumberland & Westmorland & Furness Councils to undertake Carers Assessments and develop Support Plans. They also, deliver activities, trips and other support for Young, Adult and Parent Carers.

A Carers Assessment provides Carers with an opportunity to identify what could help them with their caring role. All Carers; Young and Adult, in the UK have a legal right to a Carers Assessment. All professionals working with Carers have a statutory obligation to ensure that Carers are given this opportunity.

They provide information and advice to Carers and have a volunteer programme through which we can provide IT support, Sitting Service, Craft groups, lunch and coffee hubs; at which Carers meet regularly for mutual support. Young Carers can participate in school holiday trips and activities as well as receiving 1:1 support.

Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

SOBS help individuals support each other, at the time of their loss and in the months and years that follow. They aim to provide safe, confidential environments where people can share their experiences and feelings, giving and gaining support from each other.

24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

Urgent and emergency care services
Call 999 for emergency care
Call 111 for non emergency

Cumbria Health Limited
01228 514830
4 Wavell Dr, Rosehill Industrial Estate, Carlisle CA1 2SE

office@cumbriahealth.nhs.uk

Cumbria Healthcare - Operational Times
Non-medical enquiries (Mon - Fri 8:00 to 18:30) only:

Tel: 01228 514830

Email: ch.office@cumbriahealth.nhs.uk

Cumbria Health Out of Hours

18.30 - 08.00

Monday - Sunday

365 days a year

SSAFA support covers both regulars and reserves in the Royal Navy, the Royal Marines, the British Army and the Royal Air Force and their families, including anyone who has completed National Service. They know and understand the unique demands of service life, whether in the UK or overseas, and in times of need, we help to enable the Forces family to thrive.

SOBS help individuals support each other, at the time of their loss and in the months and years that follow. They aim to provide safe, confidential environments where people can share their experiences and feelings, giving and gaining support from each other.

Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINE247

The Benefit Advice Service provides free confidential welfare benefit advice to residents of Carlisle and District. The help available includes advice on benefit, Universal Credit and Tax Credit entitlement, assistance to complete claim forms, representation at Tribunals and Upper Tribunal.

The aim of Carlisle Key is to help young people towards independent living.

Carlisle Key works with young people 16-25 who are homeless or at risk of homelessness.

They provide assistance and support within our drop in and housing service to alleviate the hardship and distress caused by homelessness, housing, financial and other related difficulties.

We empower young people by giving them the knowledge, support, and confidence they need so that they can live independently and take an active role in the local community.

Help with finding a lawyer free of charge, confidential legal aid advice service.

Cumbria Law Centre is a community organisation offering free legal advice and representation to people who live or work in the county. Areas of advice given include Housing, Debt, Welfare Benefits, and Employment.

Free, impartial, private & confidential service delivered by a trained Money Adviser on an organisations site(s), on a one to one basis in private meeting rooms. Advice on debt and budgeting to providing advice & guidance on benefits, pensions, mortgages, savings and investments & redundancy.

The National Debt Line is an independent debt, advice charity. If you’re struggling
with debt, they can help.

Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including: debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Follow the link to find your nearest centre.

Contact Us
For Money Advice, Macmillan Benefits Advice, Foodbank enquiries and Reception, please call:

03300 563 037

For all other advice please call:

0808 278 7844

The aim of Carlisle Key is to help young people towards independent living.

Carlisle Key works with young people 16-25 who are homeless or at risk of homelessness.

They provide assistance and support within our drop in and housing service to alleviate the hardship and distress caused by homelessness, housing, financial and other related difficulties.

We empower young people by giving them the knowledge, support, and confidence they need so that they can live independently and take an active role in the local community.

Help with finding a lawyer free of charge, confidential legal aid advice service.

Cumbria Law Centre is a community organisation offering free legal advice and representation to people who live or work in the county. Areas of advice given include Housing, Debt, Welfare Benefits, and Employment.

Inspira work for clients and communities in Cumbria and across the UK, managing and delivering services to young people and adults to help them develop their personal and employability skills.

They work across different dimensions of people’s lives – family, health services, schools, friends, leisure activities, housing, careers, further education, and specific needs relating to social and community issues, criminal justice and homelessness.

Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including: debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Follow the link to find your nearest centre.

Contact Us
For Money Advice, Macmillan Benefits Advice, Foodbank enquiries and Reception, please call:

03300 563 037

For all other advice please call:

0808 278 7844

Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including: debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Follow the link to find your nearest centre.

Contact Us
For Money Advice, Macmillan Benefits Advice, Foodbank enquiries and Reception, please call:

03300 563 037

For all other advice please call:

0808 278 7844

Carlisle Eden Mind provide a range of services including Independant Mental Health Advocacy, Young Person's Advocacy, Mental Health Training, and Volunteering Opportunities.

Mind In Furness is the local mental health charity in Furness. They provide services including Women's Group, Men's Group, Hearing Voices Group, and Recovery Star Program.

Confidential free telephone counselling service for children about any issue, open 24 hours a day.

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

Inspira work for clients and communities in Cumbria and across the UK, managing and delivering services to young people and adults to help them develop their personal and employability skills.

They work across different dimensions of people’s lives – family, health services, schools, friends, leisure activities, housing, careers, further education, and specific needs relating to social and community issues, criminal justice and homelessness.

Mind's 4 helplines provide a voice at the end of the phone when there's nowhere else to turn. Each line meets a different mental health or wellbeing need – from information and service finding to understanding mental health law.

Support line: 0300 102 1234
We're open 9am to 6pm, Monday to Friday (except bank holidays).

A safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.

Talk to us if:

You want a safe and confidential place to talk openly about your feelings
You want someone to listen to you and help you to find the right steps to take for your mental health
You're looking for emotional support for your mental health and wellbeing
We are not a crisis service. Our page on how to get help in a crisis explains where to get help in an emergency.

Infoline: 0300 123 3393
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

Mental health problems
Where to get help near you
Treatment options
Advocacy services
Welfare benefits (ask to speak to a welfare adviser)
You can also contact us via post:

Mind Infoline
PO Box 75225
London, E15 9FS

Welfare benefits line: 0300 222 5782
We're open 9am to 5pm, Monday to Friday (except bank holidays).

Our welfare benefits line supports anyone with mental health problems who is navigating the benefits and welfare system.

Ask us about:

The benefits you may be entitled to
Cost of living support
Personal Independent Payment, Universal credit and other types of benefit
Benefit appeals

Legal line: 0300 466 6463
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Our Legal line offers legal information and general advice on mental health related law in England and Wales.

Ask us about:

Being detained under the Mental Health Act (sectioning)
Mental capacity
Community care
Discrimination and equality
You can also contact us via:

Email: legal@mind.org.uk
Post: Mind Legal line, PO Box 75225, London, E15 9FS

Spiral’s aim is to prevent the effects bullying has on young people and families by providing emotional education, to give them the tools they can use to manage difficult situations and overwhelming emotions.

The support offered is for increased anger and anxiety, and low mood.

Mind's 4 helplines provide a voice at the end of the phone when there's nowhere else to turn. Each line meets a different mental health or wellbeing need – from information and service finding to understanding mental health law.

Support line: 0300 102 1234
We're open 9am to 6pm, Monday to Friday (except bank holidays).

A safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.

Talk to us if:

You want a safe and confidential place to talk openly about your feelings
You want someone to listen to you and help you to find the right steps to take for your mental health
You're looking for emotional support for your mental health and wellbeing
We are not a crisis service. Our page on how to get help in a crisis explains where to get help in an emergency.

Infoline: 0300 123 3393
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

Mental health problems
Where to get help near you
Treatment options
Advocacy services
Welfare benefits (ask to speak to a welfare adviser)
You can also contact us via post:

Mind Infoline
PO Box 75225
London, E15 9FS

Welfare benefits line: 0300 222 5782
We're open 9am to 5pm, Monday to Friday (except bank holidays).

Our welfare benefits line supports anyone with mental health problems who is navigating the benefits and welfare system.

Ask us about:

The benefits you may be entitled to
Cost of living support
Personal Independent Payment, Universal credit and other types of benefit
Benefit appeals

Legal line: 0300 466 6463
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Our Legal line offers legal information and general advice on mental health related law in England and Wales.

Ask us about:

Being detained under the Mental Health Act (sectioning)
Mental capacity
Community care
Discrimination and equality
You can also contact us via:

Email: legal@mind.org.uk
Post: Mind Legal line, PO Box 75225, London, E15 9FS

Carers UK offer advice, information, and support to carers. 

Carer Support Carlisle and Eden are contracted by Cumberland & Westmorland & Furness Councils to undertake Carers Assessments and develop Support Plans. They also, deliver activities, trips and other support for Young, Adult and Parent Carers.

A Carers Assessment provides Carers with an opportunity to identify what could help them with their caring role. All Carers; Young and Adult, in the UK have a legal right to a Carers Assessment. All professionals working with Carers have a statutory obligation to ensure that Carers are given this opportunity.

They provide information and advice to Carers and have a volunteer programme through which we can provide IT support, Sitting Service, Craft groups, lunch and coffee hubs; at which Carers meet regularly for mutual support. Young Carers can participate in school holiday trips and activities as well as receiving 1:1 support.

Mind's 4 helplines provide a voice at the end of the phone when there's nowhere else to turn. Each line meets a different mental health or wellbeing need – from information and service finding to understanding mental health law.

Support line: 0300 102 1234
We're open 9am to 6pm, Monday to Friday (except bank holidays).

A safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.

Talk to us if:

You want a safe and confidential place to talk openly about your feelings
You want someone to listen to you and help you to find the right steps to take for your mental health
You're looking for emotional support for your mental health and wellbeing
We are not a crisis service. Our page on how to get help in a crisis explains where to get help in an emergency.

Infoline: 0300 123 3393
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

Mental health problems
Where to get help near you
Treatment options
Advocacy services
Welfare benefits (ask to speak to a welfare adviser)
You can also contact us via post:

Mind Infoline
PO Box 75225
London, E15 9FS

Welfare benefits line: 0300 222 5782
We're open 9am to 5pm, Monday to Friday (except bank holidays).

Our welfare benefits line supports anyone with mental health problems who is navigating the benefits and welfare system.

Ask us about:

The benefits you may be entitled to
Cost of living support
Personal Independent Payment, Universal credit and other types of benefit
Benefit appeals

Legal line: 0300 466 6463
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Our Legal line offers legal information and general advice on mental health related law in England and Wales.

Ask us about:

Being detained under the Mental Health Act (sectioning)
Mental capacity
Community care
Discrimination and equality
You can also contact us via:

Email: legal@mind.org.uk
Post: Mind Legal line, PO Box 75225, London, E15 9FS

Mind's 4 helplines provide a voice at the end of the phone when there's nowhere else to turn. Each line meets a different mental health or wellbeing need – from information and service finding to understanding mental health law.

Support line: 0300 102 1234
We're open 9am to 6pm, Monday to Friday (except bank holidays).

A safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.

Talk to us if:

You want a safe and confidential place to talk openly about your feelings
You want someone to listen to you and help you to find the right steps to take for your mental health
You're looking for emotional support for your mental health and wellbeing
We are not a crisis service. Our page on how to get help in a crisis explains where to get help in an emergency.

Infoline: 0300 123 3393
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

Mental health problems
Where to get help near you
Treatment options
Advocacy services
Welfare benefits (ask to speak to a welfare adviser)
You can also contact us via post:

Mind Infoline
PO Box 75225
London, E15 9FS

Welfare benefits line: 0300 222 5782
We're open 9am to 5pm, Monday to Friday (except bank holidays).

Our welfare benefits line supports anyone with mental health problems who is navigating the benefits and welfare system.

Ask us about:

The benefits you may be entitled to
Cost of living support
Personal Independent Payment, Universal credit and other types of benefit
Benefit appeals

Legal line: 0300 466 6463
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Our Legal line offers legal information and general advice on mental health related law in England and Wales.

Ask us about:

Being detained under the Mental Health Act (sectioning)
Mental capacity
Community care
Discrimination and equality
You can also contact us via:

Email: legal@mind.org.uk
Post: Mind Legal line, PO Box 75225, London, E15 9FS

CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

SSAFA support covers both regulars and reserves in the Royal Navy, the Royal Marines, the British Army and the Royal Air Force and their families, including anyone who has completed National Service. They know and understand the unique demands of service life, whether in the UK or overseas, and in times of need, we help to enable the Forces family to thrive.

Help with finding a lawyer free of charge, confidential legal aid advice service.

Safety Net Advice and Support Centre is an organisation with our clients at the centre of all that we do. We work with Children, Young People and Adults who have suffered Rape, Sexual Abuse and Domestic Violence in Cumbria.

Victim Support is a charity that provides support and information to people affected by crime, including rape and sexual abuse, as a victim or a witness. The website provides details of local support branches.

A national domestic violence charity, providing information, support, and a helpline.

Growing Well is a free mental health service for adults (18 years +) in Cumbria, offering horticultural activity at our kitchen gardens, To find out more:

Growing Well Kendal
Low Sizergh Farm
Kendal
Cumbria LA8 8AE

Call: 07903 013648
Email: kendal@growingwell.co.uk

Growing Well at Tebay Services
Tebay Services Northbound
Tebay
Cumbria CA10 3SB

Call: 07512 316564 Email: tebay@growingwell.co.uk

Growing Well West Cumbria
Beck Green Nurseries
Cross Side
Egremont
Cumbria CA22 2AP

Call: 07512 316568
Email: egremont@growingwell.co.uk

SSAFA support covers both regulars and reserves in the Royal Navy, the Royal Marines, the British Army and the Royal Air Force and their families, including anyone who has completed National Service. They know and understand the unique demands of service life, whether in the UK or overseas, and in times of need, we help to enable the Forces family to thrive.

A full list of the Services provided by the NHS in North Cumbria, with links to information on what each service provides, and how to contact them.

A full list of the Services provided by the NHS in South Cumbria, with links to information on what each service provides, and how to contact them.

Contact details for local Adult Social Care Offices in Westmoorland and Furness

Adult Social Care is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.

ANDYSMANCLUB are a men’s suicide prevention charity, offering free-to-attend peer-to-peer support groups across the United Kingdom and online. They want to end the stigma surrounding men’s mental health and help men through the power of conversation. #ITSOKAYTOTALK

On average one man every two hours takes his life in the UK. It’s often said to be a factor is that men don’t talk. That’s why ANDYSMANCLUB was born. Established in 2016 by Luke Ambler, Andy’s brother-in-law, the aim of the club is to break down these stigmas, support men struggling, and lend a hand to suicide prevention.

Safety Net is a charity which supports the recovery of those affected by rape, exploitation, sexual and domestic abuse across Cumbria.
We offer advice, support, counselling and therapy to adults, children and young people, family and friends who have experienced, or been affected by, abuse and trauma. Our approach is trauma-informed, holistic and LGBT+ aware, working in partnership with other professionals and community groups, with the aim of improving wellbeing and quality of life.

A full list of the Services provided by the NHS in North Cumbria, with links to information on what each service provides, and how to contact them.

CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

The Carleton Clinic in Carlisle provides Hospital Services for people with mental health needs, learning disabilities and problems with substance misuse. 

Patient, Advice & Liaison Service (PALS)
At this time we are operating a telephone, email and text service for patients and carers.

If you have any concerns, queries or require support please contact:

Email: pals@ncic.nhs.uk
Cumberland Infirmary office: 01228 814008
West Cumberland Hospital office: 01946 523818
Freephone: 0800 633 5547
Write to: PALS, Cumberland Infirmary, Newtown Road, Carlisle, CA2 7HY

Open Monday to Friday, 9am to 4pm (not including bank holidays)

PALS can help you in many ways. For example, they can:

help you with health related questions
tell you how to get more involved in your own healthcare
provide information on any of our services
signpost you to other organisations who might be able to help you
listen to your concerns and suggestions and take action
share your compliments with the right people
help to sort out problems quickly on your behalf
advise you on how to make a formal complaint
help you to seek independent advise about a complaint

Your local pharmacist can also give you expert and confidential advice and treatment without an appointment.

Westmorland General Hospital is operated by University Hospitals of Morecambe Bay NHS Foundation Trust - which provides a comprehensive range of acute and support hospital services for around 350,000 people across North Lancashire and South Cumbria. Westmorland General Hospital's mental health unit (Kentmere) can be contacted on 01539 795204.

A full list of the Services provided by the NHS in South Cumbria, with links to information on what each service provides, and how to contact them.

South Cumbria Community Children and Young People’s Services

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

Confidential free telephone counselling service for children about any issue, open 24 hours a day.

Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINE247

Mind's 4 helplines provide a voice at the end of the phone when there's nowhere else to turn. Each line meets a different mental health or wellbeing need – from information and service finding to understanding mental health law.

Support line: 0300 102 1234
We're open 9am to 6pm, Monday to Friday (except bank holidays).

A safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.

Talk to us if:

You want a safe and confidential place to talk openly about your feelings
You want someone to listen to you and help you to find the right steps to take for your mental health
You're looking for emotional support for your mental health and wellbeing
We are not a crisis service. Our page on how to get help in a crisis explains where to get help in an emergency.

Infoline: 0300 123 3393
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

Mental health problems
Where to get help near you
Treatment options
Advocacy services
Welfare benefits (ask to speak to a welfare adviser)
You can also contact us via post:

Mind Infoline
PO Box 75225
London, E15 9FS

Welfare benefits line: 0300 222 5782
We're open 9am to 5pm, Monday to Friday (except bank holidays).

Our welfare benefits line supports anyone with mental health problems who is navigating the benefits and welfare system.

Ask us about:

The benefits you may be entitled to
Cost of living support
Personal Independent Payment, Universal credit and other types of benefit
Benefit appeals

Legal line: 0300 466 6463
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Our Legal line offers legal information and general advice on mental health related law in England and Wales.

Ask us about:

Being detained under the Mental Health Act (sectioning)
Mental capacity
Community care
Discrimination and equality
You can also contact us via:

Email: legal@mind.org.uk
Post: Mind Legal line, PO Box 75225, London, E15 9FS

24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

SSAFA support covers both regulars and reserves in the Royal Navy, the Royal Marines, the British Army and the Royal Air Force and their families, including anyone who has completed National Service. They know and understand the unique demands of service life, whether in the UK or overseas, and in times of need, we help to enable the Forces family to thrive.

At every life stage it is important that we build physical activity into our daily routines and there's strong scientific evidence that being physically active can help you lead a healthier and happier life. Active Cumbria have a number of programmes to support your own physical activity and health

Growing Well is a free mental health service for adults (18 years +) in Cumbria, offering horticultural activity at our kitchen gardens, To find out more:

Growing Well Kendal
Low Sizergh Farm
Kendal
Cumbria LA8 8AE

Call: 07903 013648
Email: kendal@growingwell.co.uk

Growing Well at Tebay Services
Tebay Services Northbound
Tebay
Cumbria CA10 3SB

Call: 07512 316564 Email: tebay@growingwell.co.uk

Growing Well West Cumbria
Beck Green Nurseries
Cross Side
Egremont
Cumbria CA22 2AP

Call: 07512 316568
Email: egremont@growingwell.co.uk

ANDYSMANCLUB are a men’s suicide prevention charity, offering free-to-attend peer-to-peer support groups across the United Kingdom and online. They want to end the stigma surrounding men’s mental health and help men through the power of conversation. #ITSOKAYTOTALK

On average one man every two hours takes his life in the UK. It’s often said to be a factor is that men don’t talk. That’s why ANDYSMANCLUB was born. Established in 2016 by Luke Ambler, Andy’s brother-in-law, the aim of the club is to break down these stigmas, support men struggling, and lend a hand to suicide prevention.

A relaxed environment where individuals can come along for a cuppa, support eachother and have a chat on a weekly basis.

Healthy Hopes encourages new people to look at our facebook page which is regularly updated or contact us by email.

Available Locations:
The drop in sessions are based in Whitehaven, Wigton, Workington and Maryport. For more information on the specific times and places, have a look at there facebook or reach out via email

Alzheimers Society are there for anyone affected by dementia, and do everything they can to keep people with dementia connected to their lives and the people who matter most. Services include dementia support, national helpline, dementia café, information programme and singing for the brain.

Alzheimers Society have local offices in many locations follow the link to find one near you - find my nearest 

Anxiety UK delivers a wide range of services including:

Therapy services

Courses & groups

Webinars and podcasts

Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

Adult Helpline: 0345 634 1414 or email help@beateatingdisorders.org.uk

Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. They provide confidential support, information and guidance to families and professionals. Their professionally trained bereavement support workers are available to take calls 9am-5pm Monday-Friday.

Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

Miscarriage is never easy...
If you’ve been affected by miscarriage, molar pregnancy or ectopic pregnancy, we hope this website will provide the information and support that you’re looking for.

01924 200799
Mon, Tue, Thu 9am-4pm | Wed, Fri 9am-8pm

Missing People provide a helpline giving support for families of missing children.

Supporting recovery from childhood abuse

If you’re an adult survivor of any form of child abuse, NPAC is here for you. Taking a first step is difficult, but NAPAC can provide you with support and signposting on your road to recovery.

SSAFA support covers both regulars and reserves in the Royal Navy, the Royal Marines, the British Army and the Royal Air Force and their families, including anyone who has completed National Service. They know and understand the unique demands of service life, whether in the UK or overseas, and in times of need, we help to enable the Forces family to thrive.

Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

SOBS help individuals support each other, at the time of their loss and in the months and years that follow. They aim to provide safe, confidential environments where people can share their experiences and feelings, giving and gaining support from each other.

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINE247

24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

Adult Helpline: 0345 634 1414 or email help@beateatingdisorders.org.uk

Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

Within Cumbria we have various hospitals providing A&E Services, such as Barrow, Carlisle, Kendal, and Whitehaven. Use the search function on the web link provided to locate your nearest A&E, and get directions.

If you are dealing with a medical emergency, someone is seriously ill or injured and their life is at risk, call 999. Stay on the phone with the operater until help arrives.

Online counselling for young people. 

A full list of the Services provided by the NHS in North Cumbria, with links to information on what each service provides, and how to contact them.

The Early Intervention In Psychosis Service (EIP) is a multidisciplinary, community mental health service that provides treatment and support to people experiencing, or at high risk of developing, psychosis.

CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

South Cumbria Community Children and Young People’s Services

The aim of Carlisle Key is to help young people towards independent living.

Carlisle Key works with young people 16-25 who are homeless or at risk of homelessness.

They provide assistance and support within our drop in and housing service to alleviate the hardship and distress caused by homelessness, housing, financial and other related difficulties.

We empower young people by giving them the knowledge, support, and confidence they need so that they can live independently and take an active role in the local community.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Urgent and emergency care services
Call 999 for emergency care
Call 111 for non emergency

Cumbria Health Limited
01228 514830
4 Wavell Dr, Rosehill Industrial Estate, Carlisle CA1 2SE

office@cumbriahealth.nhs.uk

Cumbria Healthcare - Operational Times
Non-medical enquiries (Mon - Fri 8:00 to 18:30) only:

Tel: 01228 514830

Email: ch.office@cumbriahealth.nhs.uk

Cumbria Health Out of Hours

18.30 - 08.00

Monday - Sunday

365 days a year

Your local pharmacist can also give you expert and confidential advice and treatment without an appointment.

Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

Carers UK offer advice, information, and support to carers. 

Online counselling for young people. 

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

The Benefit Advice Service provides free confidential welfare benefit advice to residents of Carlisle and District. The help available includes advice on benefit, Universal Credit and Tax Credit entitlement, assistance to complete claim forms, representation at Tribunals and Upper Tribunal.

Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including: debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Follow the link to find your nearest centre.

Contact Us
For Money Advice, Macmillan Benefits Advice, Foodbank enquiries and Reception, please call:

03300 563 037

For all other advice please call:

0808 278 7844

Confidential free telephone counselling service for children about any issue, open 24 hours a day.

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINE247

Kidscape equip young people, parents and professionals with the skills to tackle bullying and safeguarding issues across the UK

Spiral’s aim is to prevent the effects bullying has on young people and families by providing emotional education, to give them the tools they can use to manage difficult situations and overwhelming emotions.

The support offered is for increased anger and anxiety, and low mood.

CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

Provides helpline advice and practical support for lone parents and their children.

Kidscape equip young people, parents and professionals with the skills to tackle bullying and safeguarding issues across the UK

Young Minds website is full of advice and information to give young people the tools to look after their mental health. They help to empower parents and professionals to be the best support they can be to the young people in their lives. They give young people the space and confidence to get their voices heard and change the world we live in. 

South Cumbria Community Children and Young People’s Services

Spiral’s aim is to prevent the effects bullying has on young people and families by providing emotional education, to give them the tools they can use to manage difficult situations and overwhelming emotions.

The support offered is for increased anger and anxiety, and low mood.

Alzheimers Society are there for anyone affected by dementia, and do everything they can to keep people with dementia connected to their lives and the people who matter most. Services include dementia support, national helpline, dementia café, information programme and singing for the brain.

Alzheimers Society have local offices in many locations follow the link to find one near you - find my nearest 

Carers UK offer advice, information, and support to carers. 

Carer Support Carlisle and Eden are contracted by Cumberland & Westmorland & Furness Councils to undertake Carers Assessments and develop Support Plans. They also, deliver activities, trips and other support for Young, Adult and Parent Carers.

A Carers Assessment provides Carers with an opportunity to identify what could help them with their caring role. All Carers; Young and Adult, in the UK have a legal right to a Carers Assessment. All professionals working with Carers have a statutory obligation to ensure that Carers are given this opportunity.

They provide information and advice to Carers and have a volunteer programme through which we can provide IT support, Sitting Service, Craft groups, lunch and coffee hubs; at which Carers meet regularly for mutual support. Young Carers can participate in school holiday trips and activities as well as receiving 1:1 support.

Young Minds website is full of advice and information to give young people the tools to look after their mental health. They help to empower parents and professionals to be the best support they can be to the young people in their lives. They give young people the space and confidence to get their voices heard and change the world we live in. 

SOBS help individuals support each other, at the time of their loss and in the months and years that follow. They aim to provide safe, confidential environments where people can share their experiences and feelings, giving and gaining support from each other.

Contact details for local Adult Social Care Offices in Cumberland

Adult Social Care is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.

At NYAS, they will listen to what children, young people and adults in vulnerable situations want, care about what they say and empower them to have their voices heard, especially when other people are making decisions about their future.

Call: 0808 808 1001

Email: help@nyas.net

For anyone who needs advice, help or information regarding a child's welfare and for those who want to report concerns they have about a child or young person at risk of abuse.

Contact details for local Adult Social Care Offices in Westmoorland and Furness

Adult Social Care is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.

Age UK work with and for older people in Carlisle and Eden to help make later life a fulfilling and enjoyable experience. They offer information, advice, events, acitivities, day care, and more.

Age UK South Lakeland offer a wide range of services, from supporting older adults to stay independent, keeping fit and safe, to providing day services and lunch clubs. Their services are for anyone in South Lakeland who is aged 50 or above, and their carers

Alzheimers Society are there for anyone affected by dementia, and do everything they can to keep people with dementia connected to their lives and the people who matter most. Services include dementia support, national helpline, dementia café, information programme and singing for the brain.

Alzheimers Society have local offices in many locations follow the link to find one near you - find my nearest 

At every life stage it is important that we build physical activity into our daily routines and there's strong scientific evidence that being physically active can help you lead a healthier and happier life. Active Cumbria have a number of programmes to support your own physical activity and health