Emergency & Crisis Support

A full list of the Services provided by the NHS in North Cumbria, with links to information on what each service provides, and how to contact them.

CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

The Carleton Clinic in Carlisle provides Hospital Services for people with mental health needs, learning disabilities and problems with substance misuse. 

Patient, Advice & Liaison Service (PALS)
At this time we are operating a telephone, email and text service for patients and carers.

If you have any concerns, queries or require support please contact:

Email: pals@ncic.nhs.uk
Cumberland Infirmary office: 01228 814008
West Cumberland Hospital office: 01946 523818
Freephone: 0800 633 5547
Write to: PALS, Cumberland Infirmary, Newtown Road, Carlisle, CA2 7HY

Open Monday to Friday, 9am to 4pm (not including bank holidays)

PALS can help you in many ways. For example, they can:

help you with health related questions
tell you how to get more involved in your own healthcare
provide information on any of our services
signpost you to other organisations who might be able to help you
listen to your concerns and suggestions and take action
share your compliments with the right people
help to sort out problems quickly on your behalf
advise you on how to make a formal complaint
help you to seek independent advise about a complaint

Your local pharmacist can also give you expert and confidential advice and treatment without an appointment.

Westmorland General Hospital is operated by University Hospitals of Morecambe Bay NHS Foundation Trust - which provides a comprehensive range of acute and support hospital services for around 350,000 people across North Lancashire and South Cumbria. Westmorland General Hospital's mental health unit (Kentmere) can be contacted on 01539 795204.

A full list of the Services provided by the NHS in South Cumbria, with links to information on what each service provides, and how to contact them.

South Cumbria Community Children and Young People’s Services

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

Confidential free telephone counselling service for children about any issue, open 24 hours a day.

Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINE247

Mind's 4 helplines provide a voice at the end of the phone when there's nowhere else to turn. Each line meets a different mental health or wellbeing need – from information and service finding to understanding mental health law.

Support line: 0300 102 1234
We're open 9am to 6pm, Monday to Friday (except bank holidays).

A safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it.

Talk to us if:

You want a safe and confidential place to talk openly about your feelings
You want someone to listen to you and help you to find the right steps to take for your mental health
You're looking for emotional support for your mental health and wellbeing
We are not a crisis service. Our page on how to get help in a crisis explains where to get help in an emergency.

Infoline: 0300 123 3393
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

Mental health problems
Where to get help near you
Treatment options
Advocacy services
Welfare benefits (ask to speak to a welfare adviser)
You can also contact us via post:

Mind Infoline
PO Box 75225
London, E15 9FS

Welfare benefits line: 0300 222 5782
We're open 9am to 5pm, Monday to Friday (except bank holidays).

Our welfare benefits line supports anyone with mental health problems who is navigating the benefits and welfare system.

Ask us about:

The benefits you may be entitled to
Cost of living support
Personal Independent Payment, Universal credit and other types of benefit
Benefit appeals

Legal line: 0300 466 6463
We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Our Legal line offers legal information and general advice on mental health related law in England and Wales.

Ask us about:

Being detained under the Mental Health Act (sectioning)
Mental capacity
Community care
Discrimination and equality
You can also contact us via:

Email: legal@mind.org.uk
Post: Mind Legal line, PO Box 75225, London, E15 9FS

24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

SSAFA support covers both regulars and reserves in the Royal Navy, the Royal Marines, the British Army and the Royal Air Force and their families, including anyone who has completed National Service. They know and understand the unique demands of service life, whether in the UK or overseas, and in times of need, we help to enable the Forces family to thrive.

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINE247

24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

Within Cumbria we have various hospitals providing A&E Services, such as Barrow, Carlisle, Kendal, and Whitehaven. Use the search function on the web link provided to locate your nearest A&E, and get directions.

If you are dealing with a medical emergency, someone is seriously ill or injured and their life is at risk, call 999. Stay on the phone with the operater until help arrives.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Urgent and emergency care services
Call 999 for emergency care
Call 111 for non emergency

Cumbria Health Limited
01228 514830
4 Wavell Dr, Rosehill Industrial Estate, Carlisle CA1 2SE

office@cumbriahealth.nhs.uk

Cumbria Healthcare - Operational Times
Non-medical enquiries (Mon - Fri 8:00 to 18:30) only:

Tel: 01228 514830

Email: ch.office@cumbriahealth.nhs.uk

Cumbria Health Out of Hours

18.30 - 08.00

Monday - Sunday

365 days a year

Your local pharmacist can also give you expert and confidential advice and treatment without an appointment.

Contact details for local Adult Social Care Offices in Cumberland

Adult Social Care is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.

At NYAS, they will listen to what children, young people and adults in vulnerable situations want, care about what they say and empower them to have their voices heard, especially when other people are making decisions about their future.

Call: 0808 808 1001

Email: help@nyas.net

For anyone who needs advice, help or information regarding a child's welfare and for those who want to report concerns they have about a child or young person at risk of abuse.

Contact details for local Adult Social Care Offices in Westmoorland and Furness

Adult Social Care is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.