Patient, Advice & Liaison Service (PALS)
At this time we are operating a telephone, email and text service for patients and carers.
If you have any concerns, queries or require support please contact:
Email: pals@ncic.nhs.uk
Cumberland Infirmary office: 01228 814008
West Cumberland Hospital office: 01946 523818
Freephone: 0800 633 5547
Write to: PALS, Cumberland Infirmary, Newtown Road, Carlisle, CA2 7HY
Open Monday to Friday, 9am to 4pm (not including bank holidays)
PALS can help you in many ways. For example, they can:
help you with health related questions
tell you how to get more involved in your own healthcare
provide information on any of our services
signpost you to other organisations who might be able to help you
listen to your concerns and suggestions and take action
share your compliments with the right people
help to sort out problems quickly on your behalf
advise you on how to make a formal complaint
help you to seek independent advise about a complaint
Telephone:
01228 814008